Support (Google Cloud Marketplace)

GoodMem includes our Basic Email Support plan. Support is provided over email and is available from 9:00 AM to 5:00 PM Pacific Time (PST/PDT), Monday through Friday, excluding U.S. federal holidays, with a response time within two business days. Support covers installation, configuration, and usage questions, as well as defect investigation on a commercially-reasonable-effort basis. It does not include custom development, third-party model or API fees, or cloud infrastructure costs.

Get help

Submit a request through our support form, or email [email protected].

Open the GoodMem support request form

Before you contact us

For faster diagnosis, run the support bundle on the affected VM and attach the generated archive (sensitive values are redacted):

sudo goodmem-support-bundle

Please also include your GoodMem version (goodmem version), your GCP project, and the region your VM runs in.